FAQ ( Payment & Customer Service )

PAYMENT

WHAT PAYMENT OPTIONS DO YOU OFFER?

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Currently, we accept Visa, MasterCard & PayPal.

We do not support cash on delivery as not all postal services provide that option.

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WHAT CURRENCY IS LISTED ON CYRAMALL?

All available products that are currently being offered on Cyramall are listed in USD. 

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CAN I REQUEST A REFUND ONTO ANOTHER CARD IF THE ORIGINAL IS EXPIRED, LOSTED OR CANCELED?

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We are only able to refund an order to the card that was used to make the purchase. Thus, we are unable to issue refunds to a different card, account or payment method.

We suggest you contact the associated banking institution in regards to your concern. 

 

DOES CYRAMALL CHARGE FOR CUSTOMS, TAXES, VAT, OR ANY OTHER EXTRA FEES?

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We are transparent in letting our customers know the pricing structure of our products. Since we offer free shipping worldwide, we will only charge the amount that is listed in the checkout. Cyramall does not collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges.

Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.

VAT: We do not charge for Value-Added Tax and cannot cover any charges which your country may add.

Currency Conversion: Although all items are displayed in your country's currency, each transaction is charged under US dollars.

Post Office: We cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.

 

WHY DIDN'T MY ORDER GO THROUGH?

If your order does not appear in the order history, that means it did not go through. This could mean that your card was declined.

 The reasons could be:

  1. The card is expired.
  2. The account has insufficient funds.
  3. The card was reported as stolen or frozen.

 Please contact your banking institution in regards to your concern.

 

WILL I RECEIVE AN INVOICE FOR MY ORDER?

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Once an order is placed and processed you will receive an email from GizModern with an invoice. Alternately, you could also check your order history for more information regarding your order.  

 

CUSTOMER SERVICE

 

DO YOU OFFER EXCHANGE OR REFUND?

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Our motto is customer satisfaction guaranteed. This means if you are in anyway unsatisfied with your order, we will provide all the necessary tools to process your exchange or refund.

Please send an email to support@cyramall.com with your order number and reasoning for exchange/refund.

 

HOW DO I CONTACT YOU?

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Being an e-commerce company, we have a dedicated customer care team to provide support on all inquiries.

If you have a question relating to your order please send an email to support@cyramall.com with your order number and concern.

If you have a business inquiry with us please send an email to support@cyramall.com Feel free to reach us on social media platforms via Facebook, and Instagram @Cyramall. 

 

HOW DO I RETURN A PRODUCT?

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Customer satisfaction is important to us. We allow items to be returned within 30 days from purchase.

To learn more about our return policy, please visit

https://cyramall.com/policies/refund-policy

If you would like to contact support, please send an email to

support@cyramall.com with your order number and concerns.

 

HOW DO I CANCEL MY ORDER?

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If your order has not been processed and shipped, you are eligible to cancel it. Please send an email to our customer care team at

support@cyramall.com with your order number. 

 

ARE THERE ANY DISCOUNT CODES AVAILABLE TO USE?

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We offer seasonal promotions and special events that often provide customers with discount codes.

These promotional offers will be announced through our newsletter and social media platforms. Make sure to sign up to our mailing list and follow our social media channels to never miss a deal! 

 

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